Q&A with the architects of the Net Promoter® system
Episode 2 – "The honest dialogue at Charles Schwab": The authors discuss one of the greatest Net Promoter® turnarounds in history
Net Promoter Score, Net Promoter and NPS are registered trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
© 1996-2013. Bain & Company