Net Promoter® system videos
Net Promoter is a business philosophy, a system of operational practices and a leadership commitment. You can learn more about it from the people who live it every day in this collection of video vignettes and interviews.
Inspirational stories about leaders of the NPS revolution
Learn more about the fundamental concepts behind Net Promoter
Harvard Business Review video series
Insight and management tips from the authors of The Ultimate Question 2.0
Behind the quiet revolution series
Q&A with the architects of the Net Promoter system