Net Promoter System℠ videos
The Net Promoter System is a business philosophy, a system of operational practices and a leadership commitment. You can learn more about it from the people who live it every day in this collection of video vignettes and interviews.
Inspirational stories about leaders of the Net Promoter System revolution.
Rob Markey and Fred Reichheld talk to business leaders about the Net Promoter System.
Learn more about the key concepts and best practices of the Net Promoter System.
Exploring the role of loyalty in industries such as banking, telecom and pharmaceuticals.
Rob Markey and Fred Reichheld discuss the Net Promoter System's fundamental concepts.
Harvard Business Review video
Insight and management tips from the authors of The Ultimate Question 2.0