Loyalty Insights videos

Learn more about the key concepts and best practices of the Net Promoter System.

Trailblazer series

Inspirational stories about leaders of the NPS revolution

Industry Insights videos

Learn about the role of customer loyalty in industries such as banking, telecom and pharmaceuticals.

NPS shorts

Learn more about the fundamental concepts behind Net Promoter System.

Harvard Business Review video series

Insight and management tips from the authors of The Ultimate Question 2.0

Behind the quiet revolution series

Q&A with the architects of the Net Promoter System

Additional videos