Net Promoter System℠ videos

Trailblazer series

Inspirational stories about leaders of the Net Promoter System revolution.

Executive conversations

Rob Markey and Fred Reichheld talk to business leaders about the Net Promoter System.

Loyalty Insights

Learn more about the key concepts and best practices of the Net Promoter System.

Industry Insights

Exploring the role of loyalty in industries such as banking, telecom and pharmaceuticals.

Author perspectives

Rob Markey and Fred Reichheld discuss the Net Promoter System's fundamental concepts.

Harvard Business Review video

Insight and management tips from the authors of The Ultimate Question 2.0