NET PROMOTER SYSTEM℠ videos
Net Promoter System is a business philosophy, a system of operational practices and a leadership commitment. You can learn more about it from the people who live it every day in this collection of video vignettes and interviews.
Loyalty Insights videos
Learn more about the key concepts and best practices of the Net Promoter System.
Inspirational stories about leaders of the NPS revolution
Industry Insights videos
Learn about the role of customer loyalty in industries such as banking, telecom and pharmaceuticals.
Learn more about the fundamental concepts behind Net Promoter System.
Harvard Business Review video series
Insight and management tips from the authors of The Ultimate Question 2.0
Behind the quiet revolution series
Q&A with the architects of the Net Promoter System