Rob Markey and Fred Reichheld discuss the fundamental concepts behind the Net Promoter System® in these short videos.
Why the Net Promoter System®'s central question yields useful answers that lead to action.
Rob Markey discusses how he became a Net Promoter® convert.
The Net Promoter Score® help companies see the impact of dissatisfied customers.
By focusing on a single question, the Net Promoter System eliminates unnecessary complexity.
Like net profit and net worth, a Net Promoter Score is a simple way to measure a company's performance.
The Net Promoter System adapts an age-old concept for modern business.
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