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Take the Reichheld Referral Challenge
Mature brands should target at least 20% of new customer revenues via referral; growth brands should aim for 50% or more. Companies need to track this to avoid flying blind.
LinkedIn
The Invisible Force Powering Profitable Growth: Referrals
How—and why—every customer service leader needs to quantify how much revenue referrals generate.
LinkedIn
A History of Customer Love in Three Acts
New ideas that challenge the status quo are often mistrusted. Consider Copernicus.
LinkedIn
Healthcare’s Empathy Factor: Capturing Real Patient Experiences
Dr. Adrienne Boissy, a neurologist and the chief medical officer at Qualtrics, advocates for a comprehensive patient-centric approach to measuring the healthcare experience.
The Customer Confidential Podcast
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