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Time to Shift Focus: From Eliminating Detractors to Creating Promoters

Time to Shift Focus: From Eliminating Detractors to Creating Promoters

Why do detractors get all the attention when creating promoters is what really boosts profits and inspiration?

By Fred Reichheld

  • min read

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Time to Shift Focus: From Eliminating Detractors to Creating Promoters
en
十二月 04, 2024
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