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Coronavirus

Coronavirus

As the COVID-19 virus spreads and the human cost rises, the sizeable economic impact of the pandemic is only starting to become apparent. But companies that provide reassurance and support to anxious customers and employees could minimize the damage to their businesses.

Latest Insights

Latest Insights

Customers and Employees Need Your Empathy

Your company’s actions during this crisis will demonstrate to people whether your relationships with them are genuine.

Worth a Read: Basketball, Capitalism and Customers

Recent articles take the measure of players and corporate promises.

Can Companies Practice Customer Capitalism during Covid-19?

Rebalancing capitalism to focus on a broader group of stakeholders, including customers, was always going to be complicated. Then came a pandemic.

The Dawning Age of Customer Capitalism

The firms that put customer interests first have the best chance of achieving sustainable greatness.

Putting Customers at the Center

Some of the very best companies are built by corporate leaders who believe that the primary purpose of their company is to enrich customer lives.

The Great Pause

We’ve stopped rushing, moving and polluting. What will companies make of this unprecedented opportunity to reflect?

Covid-19: The View from Brazil

Bain Partner Luiza Mattos discusses how the pandemic is affecting customer and company behavior in Brazil, where Covid-19 cases are still rising.

Covid-19: Why Feedback Is Critical in a Crisis

Some companies have halted customer and employee surveys, but crises are when it’s most important for leaders to listen to their two key constituencies.

Leadership in a Crisis Is about Connection and Trust

General Stanley McChrystal, CEO of McChrystal Group, shares battle-tested lessons about connection, trust and leadership in a time of crisis.

More on Covid-19

More on Covid-19

Stay up to date with Bain & Company’s latest insights on how coronavirus is affecting specific industries.

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