About
The Benefits of the Net Promoter Score
The Benefits of the Net Promoter Score
NPS is the most useful and practical method for gauging the attitudes and behaviors of customers.
About
NPS is the most useful and practical method for gauging the attitudes and behaviors of customers.
Over the years, companies have developed many different methods for gauging the attitudes and behaviors of their customers. None of these methods are perfect; all simply attempt to gather data that a company can use to improve its products and processes. We believe that Net Promoter, as both a specific metric and a full Net Promoter System, is the most useful and practical method.