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The "inner loop" of Net Promoter System enables employees to hear from and respond to customer feedback directly and immediately. The results: customer service and employee performance improve and your culture becomes profoundly customer-centric.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Understanding the Net Promoter System
A systematic approach to fostering customer loyalty and employee performance can accelerate profitable, sustainable organic growth.