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  • About NPS

    • About NPS

      • Understanding the System
      • The History
      • The Benefits
      • Three Types of Scores
      • Companies Using NPS
      • NPS in B2B
      Recommended reading: A collection of our best thinking
      Important Concepts
      • Measuring Your Score
      • Employee NPS
      • NPS and Growth
      • Predictive NPS
  • Resources

    • Resources

      • NPS Prism® Benchmarks
      • NPS Loyalty Forum
      • Additional Vendors
      • Recommended Videos
      • CX Standards
      Listen to The Customer Confidential Podcast
      Interactive tool
      • Customer Love Quiz
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      Resources

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      The payoff of the Net Promoter System is substantial, but so is the commitment. We’re here to help.

      Companies must work hard to achieve the full benefits of the Net Promoter System. Our resource center offers tools to help you and your company on your Net Promoter journey. If there are additional resources you'd like to have, please contact us. For our latest updates, connect with us on Twitter, Facebook and LinkedIn.

      Our Toolkit

      Our Toolkit

      • NPS Prism® Benchmarks

        NPS Prism℠, a breakthrough benchmarking service from Bain & Company, helps you propel your growth and outpace the competition.

      • MyCX℠ Customer Experience Solutions

        MyCX℠ is Bain’s all-in-one subscription to help companies elevate customer experience. It combines a CX maturity assessment, practical training, and a peer community—plus a roadmap to build capabilities, earn loyalty, and drive growth.

      • The NPS Loyalty Forum

        Our community helps members grow profitably through the application of the Net Promoter System disciplines.

      • Recommended videos

        Learn more about the Net Promoter System from the people who live it every day.

      • Customer Love Quiz

        Where are you on the path to greatness? Take our short quiz to learn how customer-centric your organization is today and receive practical suggestions for how to move forward on the path.

      • Additional Vendors

        A host of vendors offer the systems and services companies need to build and support the Net Promoter System.

      NPS Training

      Professional training from Bain Academy on the fundamentals of the Net Promoter System for your teams via live instruction and self-paced eLearning

      LEARN MORE ON BAIN.COM

      The Customer Confidential Podcast

      Hear from loyalty leaders about how they're improving the customer experience and creating lasting results for their organizations.

      Listen to The Podcast

      Want to continue the conversation?

      We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.

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      Net Promoter®, NPS®, NPS Prism®, Net Promoter System®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ is a service mark of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.