The Customer Confidential Podcast

Bain’s Jason Barro on the Roadmap to Leadership

When it comes to improving the customer experience, companies have many decisions to make. A roadmap to leadership can help.


Bain’s Jason Barro on the Roadmap to Leadership

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When companies set out to dramatically improve their customer experience, they have many decisions to make—where to invest, which markets to go after, which touchpoints to enhance. And there are usually many opinions to consider for each choice.

In this episode, I chat with my colleague Bain Partner Jason Barro about how companies can use a roadmap to leadership to set priorities and find clarity as they work toward customer centricity.

You can listen to our conversation on iTunesStitcher or through the player above.

 Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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