Our updated assessment tool can identify opportunities and weaknesses for practitioners at all stages of implementation.
Company founders can never forget this simple fact: Revenue doesn’t come from thin air; it comes from customers. (LinkedIn)
On the podcast, former Vanguard CEO Jack Brennan shares how the Net Promoter System helped the company put customer loyalty at the center of its business.
VimpelCom executives discuss how an assessment of the company's Net Promoter System helped accelerate its benefits.
Bonobos's Andy Dunn shares his philosophy for creating memorable customer experiences both online and in stores.
The most radical transformations happen when CEOs throw away the business school maxims and reconnect with their customers. (LinkedIn)
Jimmy Salamanca, who runs six U.S. Cellular stores, discusses how he uses Fosubo to collect customer feedback through text messages.
Bain's James Allen discusses how companies can preserve the Founder’s Mentality while they grow.
Net Promoter Scores are rising in industries you might not expect—banking and wireless telecom.
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