Our updated assessment tool can identify opportunities and weaknesses for practitioners at all stages of implementation.
How companies can create an environment where employees bring their best to work every day on behalf of the company.
Why closing the loop is a central element of the Net Promoter System.
Surveys still have a valuable role to play—if they are fewer and shorter. (LinkedIn)
Fred discusses the shortcomings of multiple-choice surveys and the power of verbatim feedback.
Some people know how to connect with customers. If you're not one of those people, social expert Jordan Harbinger says you can learn these skills.
Companies that truly delight customers have built systems for continuous improvement that empower employees.
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