Our updated assessment tool can identify opportunities and weaknesses for practitioners at all stages of implementation.
Fred Reichheld returns to the podcast to talk about the shortcomings of multiple-choice surveys and the power of verbatim feedback.
Some people know how to connect with customers. If you're not one of those naturally magnetic people, social expert Jordan Harbinger says you can learn these skills.
Companies that truly delight customers have built systems for continuous improvement that empower employees.
On the podcast, consumer psychologist Angela Lee discusses how culture and emotions influence brand loyalty and buying choices.
On the podcast, executive coach Kim Scott explains how honest criticism can empower employees at every level of a company.
Company founders can never forget this simple fact: Revenue doesn’t come from thin air; it comes from customers. (LinkedIn)
On the podcast, former Vanguard CEO Jack Brennan shares how the Net Promoter System helped the company put customer loyalty at the center of its business.
VimpelCom executives discuss how an assessment of the company's Net Promoter System helped accelerate its benefits.
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