How Net Promoter Companies Thrive in a Customer-Driven World
by Fred Reichheld and Rob Markey
The LEGO Group's Conny Kalcher shares how the company returned to profitability by focusing on the bricks and the people who love to build with them.
E.ON executives share how the Net Promoter System helped the energy provider reconnect with customers.
The best employees bring their own energy, enthusiasm, and creativity to serving your customers. (LinkedIn)
Former Telstra CEO David Thodey discusses the benefits of huddles, how he evaluates investments and what he would do differently.
Telstra has gone from Australia's most-hated telco to a respected provider. Former CEO David Thodey shares what it took to get there on the podcast.
On the podcast, Bain's Darrell Rigby discusses what companies can do to innovate more effectively.
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