Our updated assessment tool can identify opportunities and weaknesses for practitioners at all stages of implementation.
Barbara Talbott, former chief marketing officer at Four Seasons Hotels, shares how the company grew from a small chain to a global luxury brand.
What if a company considered a team’s sacrifices just as important to its mission as a team’s achievements? (LinkedIn)
How companies can create an environment where employees bring their best to work every day on behalf of the company.
Why closing the loop is a central element of the Net Promoter System.
Surveys still have a valuable role to play—if they are fewer and shorter. (LinkedIn)
Fred discusses the shortcomings of multiple-choice surveys and the power of verbatim feedback.
Sign up for our email newsletter, Loyalty Insights, for a step-by-step guide to installing Net Promoter System℠ at your company
How well do you know Net Promoter System℠? Take our short interactive quiz to find out.
Take the quiz
Net Promoter® and NPS® are registered trademarks and Net Promoter Score and Net Promoter System are trademarks of Bain & Company, Satmetrix Systems and Fred Reichheld.
© 1996-2016. Bain & Company