Workshops and speaking engagements

fred-small

Fred Reichheld


Fred Reichheld is widely recognized as one of the world's leading authorities on business loyalty and is a frequent speaker to major forums and groups of senior executives. Audiences around the world consistently rate him as an outstanding communicator. View profile

rob-small

Rob Markey


Rob Markey speaks regularly to executives around the world about how to create profitable growth through loyalty. He leads the NPS Loyalty Forum, a group of senior executives from loyalty-leading companies around the world. View profile

Presentation themes include:

  • Getting world-class results with the NET PROMOTER SYSTEM℠
  • Engaging employees to build loyal customer relationships
  • The secret to building a customer-focused culture
  • The increasingly vital role of loyalty in the Twitter era
  • Measuring loyalty: moving beyond customer satisfaction to customer delight
  • How ethical (Golden Rule) leadership drives profitable growth
  • Using NPS to achieve greatness
  • Customer and employee advocacy as a strategic theme for your business
  • The link between loyalty and profitable, sustainable organic growth
  • Cultural and operational implications of pursuing a customer and employee loyalty-focused strategy
  • How to create learning loops to realize benefits throughout the organization
  • Net Promoter System: How to "install" it successfully and realize its benefits for revenue and profit growth
  • Case studies illustrating paths to success and common pitfalls

Workshops


Net Promoter workshops, conducted by Fred and Rob with additional expert speakers, engage your organization’s senior leadership in a collaborative loyalty discussion and help them identify specific opportunities for launching your Net Promoter System. Half- and full-day workshops are available.

Pricing


Speaking fees range from $25,000 to $50,000 depending on location and duration of the event.

For custom workshop pricing, or for more information, please contact Dawn Sommerville at 617-572-2565 or dawn.sommerville@bain.com.