Infographic

A Customer Experience Leader’s Checklist for Responding to Covid-19

The coronavirus pandemic is reshaping how customers and businesses interact, especially on digital platforms. This checklist can help CX leaders map a path forward.

By Gerard du Toit and Frédéric Debruyne

Infographic

A Customer Experience Leader’s Checklist for Responding to Covid-19
en
Related Insights

Coronavirus

As the COVID-19 virus spreads and the human cost rises, the sizeable economic impact of the pandemic is only starting to become apparent. But companies that provide reassurance and support to anxious customers and employees could minimize the damage to their businesses. 
Authors
  • Headshot of Gerard du Toit
    Partner, Boston
  • Headshot of Frédéric Debruyne
    Advisory Partner, Brussels
Contact us
3月 26, 2020
Tags

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.