Contact
Workshops & Speaking Engagements
Workshops & Speaking Engagements
Authors of our books conduct a limited number of senior executive workshops each year and are available for individual speaking engagements.
Fred Reichheld
Fred Reichheld is a Bain fellow and creator of the Net Promoter System®. His work in the area of customer and employee retention has quantified the link between loyalty and profits.
Darci Darnell
Darci Darnell is the global head of Bain's Customer practice and a co-author of Winning on Purpose, based in Chicago. She has served in multiple global leadership roles and today sits on the firm’s top elected governance committee.
Maureen Burns
Maureen Burns is a Senior Partner in Bain's Customer practice and a co-author of Winning on Purpose, based in Boston. She is one of Bain’s foremost experts on the Net Promoter System and Customer Loyalty.
Rob Markey
Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He is the coauthor of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World.
Pricing
Pricing
Speaking fees range from $25,000 to $50,000 depending on location and duration of the event.
For custom workshop pricing, or for more information, please contact NPSSpeakerRequests@bain.com.