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Workshops and Speaking Engagements

Workshops and Speaking Engagements

Fred Reichheld and Rob Markey conduct a limited number of senior executive workshops each year and also are available for individual speaking engagements.

Fred Reichheld

Fred Reichheld

Fred Reichheld is a Bain fellow and creator of the Net Promoter System®. His work in the area of customer and employee retention has quantified the link between loyalty and profits.

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Rob Markey

Rob Markey

Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He is the coauthor of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World.

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Presentations

Presentations

Presentation themes include:

  • Getting world-class results with Bain's Net Promoter System
  • Engaging employees to build loyal customer relationships
  • The secret to building a customer-focused culture
  • The increasingly vital role of loyalty in the Twitter era
  • Measuring loyalty: moving beyond customer satisfaction to customer delight
  • How ethical (Golden Rule) leadership drives profitable growth
  • Using NPS to achieve greatness
  • Customer and employee advocacy as a strategic theme for your business
  • The link between loyalty and profitable, sustainable organic growth
  • Cultural and operational implications of pursuing a customer and employee loyalty-focused strategy
  • How to create learning loops to realize benefits throughout the organization
  • Net Promoter System: How to "install" it successfully and realize its benefits for revenue and profit growth
  • Case studies illustrating paths to success, and common pitfalls

Workshops

Workshops

Net Promoter® workshops, conducted by Fred and Rob with additional expert speakers, engage your organization’s senior leadership in a collaborative loyalty discussion and help them identify specific opportunities for launching your Net Promoter System. Half- and full-day workshops are available.

Pricing

Pricing

Speaking fees range from $25,000 to $50,000 depending on location and duration of the event.

For custom workshop pricing, or for more information, please contact Maura (McNamee) Dudas at 617-572-2594 or maura.dudas@bain.com.