The Net Promoter System Podcast

Developing a Root Cause Capability

Customers can explain what's bothering them or what they like about a company. But they don’t always know the full story behind their own feelings.

Podcast

Developing a Root Cause Capability
en

Content requires cookies

This page content requires non-essential cookies for the functionality to work.

To view this content, please consent to the use of cookies. You can learn more by reviewing our Cookie Policy

ACCEPT ALL COOKIES

Customers can explain what's bothering them or what they like about a company. But they don't always know the full story behind their own feelings. Rob Markey discusses the importance of digging deeper into customer feedback in this Net Promoter System Podcast short.

Net Promoter System®, Net Promoter Score®, Net Promoter® and NPS®are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.

Share feedback

Tell us what you think

Did you like or dislike the latest podcast? Are there people you'd like to hear Rob interview? Let us know!

Listen

Want to hear more from today's loyalty leaders?

Explore more episodes of The Net Promoter System Podcast.

Tags
Tags

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.