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    • About NPS

      • Understanding the System
      • The History
      • The Benefits
      • Three Types of Scores
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      • NPS in B2B
      Recommended reading: A collection of our best thinking
      Important Concepts
      • Measuring Your Score
      • Employee NPS
      • NPS and Growth
      • Predictive NPS
  • Resources

    • Resources

      • NPS Prism® Benchmarks
      • NPS Loyalty Forum
      • Additional Vendors
      • Recommended Videos
      • CX Standards
      Listen to The Customer Confidential Podcast
      Interactive tool
      • Customer Love Quiz
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      Customer Love Quiz

      Customer Love Quiz

      Where are you on the path to greatness? Take our short quiz to learn how customer-centric your organization is today and receive practical suggestions for how to move forward on the path. 


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      Customer love blooms with purpose-driven leadership. Meet some of the executives inspiring their teams to lead with love.
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      Net Promoter®, NPS®, NPS Prism®, Net Promoter System®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ is a service mark of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.