Video
Fred Reichheld, New York Times bestselling author and creator of the Net Promoter® system of management, explains what so many companies are getting wrong with Net Promoter, and how the value of getting it right inspired his latest book.
Winning on Purpose
A must-read story and your indispensable guide for inspiring customer love within your own teams and utilizing Net Promoter to achieve both personal and business success. Available now!
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