Darci Darnell is the global head of Bain's Customer practice and a co-author of Winning on Purpose, based in Chicago. She has served in multiple global leadership roles and today sits on the firm’s top elected governance committee.
Maureen Burns is a Senior Partner in Bain's Customer practice and a co-author of Winning on Purpose, based in Boston. She is one of Bain’s foremost experts on the Net Promoter System and Customer Loyalty.
Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He is the coauthor of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World.