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Resources

Resources

The payoff of the Net Promoter System is substantial, but so is the commitment. We’re here to help.

Companies must work hard to achieve the full benefits of the Net Promoter System. Our resource center offers our latest thinking and guidance, answers to common questions, communities of Net Promoter^® practitioners and other tools to help you and your company on your Net Promoter journey. If there are additional resources you'd like to have, please contact us. For our latest updates, connect with us on Twitter, Facebook and LinkedIn.

Featured Content

Bad Profits 2021: Shrinkflation

Instead of offering less for the same money, use innovation and transparency to overcome inflationary pressures and keep wowing customers.

Culture, Mission, and Taking a Public Stand on a Challenging Topic

USAA’s former chief brand officer, Tony Wells, explains how the company used its shared values and mission to align employees on the national conversation on racial inequity.

Maintaining a Resilient and Customer-Focused Culture

Former USAA executive Tony Wells shares how the company’s values help create a strong culture focused on delivering value to members.

Customer Love Champion: PURE Insurance

In moments of extreme duress, an insurer builds powerful bonds with members.

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