The Net Promoter System Podcast
Employees who are sincerely happy almost always provide a better customer experience. But what can companies do to make a meaningful difference in how employees feel about their work?
Shawn Achor, The New York Times best-selling author of The Happiness Advantage and Before Happiness, says that companies can do a lot. In fact, sometimes the solutions are as simple as encouraging social interaction and praise.
In this episode, Shawn discusses the connection between happiness and success, and his work with Fortune 100 companies that want to increase employee engagement. You can listen to our conversation on iTunes, Stitcher or through the audio player above.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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