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      Podcast

      Customer Confidential: Untold Stories of Earned Growth

      Customer Confidential: Untold Stories of Earned Growth

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      Winning on Purpose

      The Unbeatable Strategy of Loving Customers

      The Unbeatable Strategy of Loving Customers

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      Customer Love Quiz

      Where are you on the path to greatness?

      Where are you on the path to greatness?

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      Measuring Your Net Promoter Score℠

      Measuring Your Net Promoter Score℠

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      From Score

      One simple question can enhance customer loyalty and employee performance. Learn more about measuring your Net Promoter ScoreSM.

      To System

      It's more than a metric—it's a way of doing business. Learn more about creating a culture focused on the customer.

      Video Series

      Earning Enduring Customer Loyalty

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      Featured Content

      Referrals Matter—Especially When Customers Won’t Come Back for Years
      In a category where customers may only repaint every seven years, CertaPro teaches that referrals are the immediate benefit because they drive efficient growth.
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      Business Lessons on Growth from the Garden
      Customers who refer you to others are like perennials in your garden—they are engines of renewal that will enrich your business year after year.
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      Net Promoter®, NPS®, NPS Prism®, Net Promoter System®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld. Net Promoter Score℠ is a service mark of Bain & Company, Inc., NICE Systems, Inc., and Fred Reichheld.