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      Recommended reading: A collection of our best thinking
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      Infographic

      A Customer Experience Leader’s Checklist for Responding to Covid-19

      The coronavirus pandemic is reshaping how customers and businesses interact, especially on digital platforms. This checklist can help CX leaders map a path forward.

      By Gerard du Toit and Frédéric Debruyne

      Infographic

      A Customer Experience Leader’s Checklist for Responding to Covid-19
      en
      Related Insights

      Coronavirus

      As the COVID-19 virus spreads and the human cost rises, the sizeable economic impact of the pandemic is only starting to become apparent. But companies that provide reassurance and support to anxious customers and employees could minimize the damage to their businesses. 
      Authors
      • Headshot of Gerard du Toit
        Gerard du Toit
        Associé, Boston
      • Headshot of Frédéric Debruyne
        Frédéric Debruyne
        Advisory Partner, Brussels
      Contact us
      mars 26, 2020
      Tags
      • Coronavirus

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