When done right, competitive benchmark Net Promoter Scores can help companies track progress, propel growth and outpace the competition. Bain provides a range of certified benchmarks, from overall NPS for a wide variety of industries, through our partners, down to the customer episode level, through NPS Prism.
NPS Prism is a unique customer experience benchmarking service that provides actionable insights and analysis to guide your creation of game-changing customer experiences. NPS Prism lets you see how you compare with your competitors on overall NPS, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you (and your competitors). The result: Prioritize the customer interactions that matter most.