Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

Scroll

From Score

One simple question can enhance customer loyalty and employee performance. Learn more about measuring your Net Promoter Score.

To System

It's more than a metric—it's a way of doing business. Learn more about creating a culture focused on the customer.

Featured Content

Bain offers unparalleled tools for the Net Promoter System

LET'S TALK

Unleash the energy, enthusiasm and creativity of your workforce

GET STARTED