About the Net Promoter System

• The Benefits of the Net Promoter Score
• Building Loyalty at B2B Companies
• Companies That Use Net Promoter®
• The History of Net Promoter
• Measuring Your Net Promoter Score
• How the Net Promoter Score Relates to Growth
• The Numbers behind the Net Promoter System
• Predictive NPS
• The Employee Net Promoter System
• Understanding the System
  • Robust Operational and Analytic Infrastructure
  • Employee Environment Focused on Loyalty
  • The Outer Loop
  • Huddles
  • The Inner Loop
  • The Net Promoter Score
  • Sustained Leadership Commitment
• Three Types of Net Promoter Scores

Featured Content

• Recommended Reading
• Recommended Videos
  • Understanding the Net Promoter System
  • The Loyalty Insights Series
  • Trailblazers Series
  • Trailblazers: Vanguard
  • Trailblazers: FirstService Residential
  • Expert Insights
  • NPS Shorts
  • Harvard Business Review Series
• • Collection: Love Stories
  • Loyalty Economics
  • Leadership and the Net Promoter System®
  • Survey Design
  • Employee NPS®
  • Digital
  • Customer Interaction Prioritization
  • NPS® in B2B

Resources

• Bain Certified Net Promoter Score℠ Benchmarks
• Coronavirus
• Customer Love
• Customer Love Quiz
• Earned Growth Strategy
• How to Calculate Customer Lifetime Value Using Loyalty Economics
• Interaction Prioritization
• NPS Technologies & Vendors
• The NPS® Loyalty Forum
• Trademarks and Licensing

The Customer Confidential Podcast

• The Ultimate Question 2.0
• Winning on Purpose
  • Subscribe to Loyalty Insights
  • Winning on Purpose

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