Contact
Workshops and Speaking Engagements
Workshops and Speaking Engagements
Fred Reichheld and Rob Markey conduct a limited number of senior executive workshops each year and also are available for individual speaking engagements.
Fred Reichheld
Fred Reichheld is a Bain fellow and creator of the Net Promoter System®. His work in the area of customer and employee retention has quantified the link between loyalty and profits.
Rob Markey
Rob Markey is a partner in Bain & Company’s New York office and a leader in the firm’s Customer Strategy & Marketing practice. He is the coauthor of The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World.
Presentations
Presentations
Presentation themes include:
- Getting world-class results with Bain's Net Promoter System
- Engaging employees to build loyal customer relationships
- The secret to building a customer-focused culture
- The increasingly vital role of loyalty in the Twitter era
- Measuring loyalty: moving beyond customer satisfaction to customer delight
- How ethical (Golden Rule) leadership drives profitable growth
- Using NPS to achieve greatness
- Customer and employee advocacy as a strategic theme for your business
- The link between loyalty and profitable, sustainable organic growth
- Cultural and operational implications of pursuing a customer and employee loyalty-focused strategy
- How to create learning loops to realize benefits throughout the organization
- Net Promoter System: How to "install" it successfully and realize its benefits for revenue and profit growth
- Case studies illustrating paths to success, and common pitfalls
Workshops
Workshops
Net Promoter® workshops, conducted by Fred and Rob with additional expert speakers, engage your organization’s senior leadership in a collaborative loyalty discussion and help them identify specific opportunities for launching your Net Promoter System. Half- and full-day workshops are available.
Pricing
Pricing
Speaking fees range from $25,000 to $50,000 depending on location and duration of the event.
For custom workshop pricing, or for more information, please contact Maura (McNamee) Dudas at 617-572-2594 or maura.dudas@bain.com.