The Customer Confidential Podcast
Closing the Loop in the Net Promoter System®
In this short, Rob Markey explains why closing the loop is a central element of the Net Promoter System.
To close the loop is not only to let customers know that you have heard their feedback but also to bring the customer’s voice right inside the organization. Employees get a direct line to the people they are serving. They see and hear how they are creating or destroying loyalty and what they can do to improve the customer experience.
This short episode explains why this step is a central element of the Net Promoter System. You can listen to the episode on iTunes or through the player above. Click here to view more episodes.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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July 14, 2016