The Customer Confidential Podcast
From Feedback to Action
In this short, Rob Markey explains how customer feedback can support continuous improvement throughout the organization.
Customer feedback is pointless if a company doesn't use it to improve the customer experience. To create loyalty, Net Promoter System® companies use this input to address individual customers' concerns and inform systemic improvements, explains Rob Markey in this Net Promoter System Podcast short.
Net Promoter System®, Net Promoter Score®, Net Promoter® and NPS®are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
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January 22, 2016