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How to Do More With the Net Promoter Score®
Bain’s Net Promoter System® starts with a Net Promoter Score, but goes much further in helping you build a truly customer-centric organization.
While the Net Promoter Score produces a clear measure of an organization's performance through its customers' eyes, the Net Promoter System goes much further. Building on the score, it provides a reliable way to focus an entire organization on earning its customers' business every day.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Understanding the Net Promoter System
A systematic approach to fostering customer loyalty and employee performance can accelerate profitable, sustainable organic growth.
February 07, 2019