The Customer Confidential Podcast
The Infrastructure Behind an Effective Net Promoter System®
Bain's Rob Markey explains how large organizations can create the customer intimacy that individual shopkeepers provide.
Recreating the same customer intimacy that an individual shopkeeper can provide is possible for large organizations if they have an operational infrastructure that can foster high-quality interactions on a bigger scale. Rob Markey explains how in this Net Promoter System Podcast short.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc
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June 09, 2016