Video
Net Promoter® is widely known as a measure of customer loyalty, but in this video, Fred Reichheld talks with five CEOs who believe Net Promoter ultimately does much more: it empowers employees, delights customers and tells these CEOs whether their company is on the right path.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.