The Customer Confidential Podcast
Leading a Net Promoter System® Company
In this Net Promoter System Podcast short, Rob Markey discusses why putting loyalty at the heart of a business requires executives to view their jobs in a new light.
Greatness doesn't come just from getting the managerial levers right. It comes from inspiration, from people at every level feeling excited about doing the right thing by customers. That's the objective that underlies a CEO's commitment to focus on customers, to lead by example and to coach others in the organization. In this Net Promoter System Podcast short, Rob Markey discusses why putting loyalty at the heart of a business requires executives to view their jobs in a new light.
Net Promoter System®, Net Promoter Score®, Net Promoter® and NPS®are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
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January 07, 2016