Video

Leading with Your Heart in a Crisis

In times of need, small gestures can really add up for customers. FirstService Residential president of New York, Dan Wurtzel, tells one such story.

By Fred Reichheld

Video

Leading with Your Heart in a Crisis
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Dan Wurtzel, president of FirstService Residential for New York, discusses how a simple gesture brought comfort to the company's New York City-area residents in the wake of Hurricane Sandy.

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