Video
Make Your Employees Too Proud to Beg
Motivate employees to provide better service, not to beg for higher scores.
You don’t want frontline employees begging for scores—an experience you’ve probably had at your local car dealership. In this Harvard Business Review video, Rob offers the three key tips that can help motivate your employees to improve things before the sale is final.
Harvard Business Review Series
Fred Reichheld and Rob Markey discuss how companies can strengthen their customer relationships and fuel the growth of their businesses.
January 13, 2012