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NPS®: More Than a Benchmark

The Net Promoter System® helps property managers gain a greater understanding of their customers and the communities they serve.

By Fred Reichheld

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NPS®: More Than a Benchmark
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FirstService Residential CEO Chuck Fallon says the Net Promoter System enables the property manager to gain a deep understanding of the customers and communities it serves.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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