The Customer Confidential Podcast
Who Makes the Follow-Up Call?
Rob Markey answers listeners' questions about relationship and experience Net Promoter Scores and the importance of follow-up calls.
Does the Net Promoter Score® gauge a customer’s broader relationship with a company or just the customer’s most recent experience? Or both? Who should make follow-up calls to customers? I discuss these questions and more in this short episode of the Net Promoter System Podcast.
You can listen to the episode on iTunes, Stitcher or through the player above.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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January 05, 2017