Video
Putting a Value on Anger
The Net Promoter Score® help companies see the impact of dissatisfied customers
With social media, it has never been easier for angry customers to publicly complain about their bad experiences. The Net Promoter System® helps companies see the impact of dissatisfied customers.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
NPS Shorts
Fred Reichheld and Rob Markey, authors of "The Ultimate Question 2.0," discuss the book and the principles of the Net Promoter System®.
January 15, 2013