Building a truly customer-centric culture and organization is a bottom-up process. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses how companies can create an environment where employees bring their best to work every day on behalf of the company.
Read the Bain Brief: Energetic, enthusiastic and creative employees
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.