Get Real Feedback From Your B2B Customers

The Net Promoter System® can facilitate relationship-enhancing conversations with your business customers.


Get Real Feedback From Your B2B Customers

If your customers are other businesses, you likely have complicated relationships with complicated organizations. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses how the Net Promoter System can facilitate relationship-enhancing conversations.

Read the Bain Brief: Get Real Feedback From Your B2B Customers

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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The Loyalty Insights Series

Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.


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