Video
Huddles in the Net Promoter System®
Regular get-togethers—often daily or weekly—are a critical element of the Net Promoter System.
The "huddle" is the part of the Net Promoter System that connects the "inner loop" to the "outer loop." Rob Markey, a global leader in Bain's Customer Strategy & Marketing practice, discusses why regular get-togethers—often daily or weekly—are a critical element of the system.
Read the Bain Brief: Huddle up!
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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December 17, 2015