The "huddle" is the part of the Net Promoter System that connects the "inner loop" to the "outer loop." Rob Markey, a global leader in Bain's Customer Strategy & Marketing practice, discusses why regular get-togethers—often daily or weekly—are a critical element of the system.
Read the Bain Brief: Huddle up!
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Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.