Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

Video

The "Inner Loop" of the Net Promoter System®

The Net Promoter System's "inner loop" offers powerful motivation for employees.

Video

The "Inner Loop" of the Net Promoter System®
en

The Net Promoter System creates a mechanism for employees of all kinds to get real-time feedback directly from customers. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses how the system's "inner loop" offers powerful motivation for employees. 

Read the Bain Brief: The Secret to Individual Learning and Connections with Customers

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Related Videos

The Loyalty Insights Series

Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.

Tags

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.