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The "Inner Loop" of the Net Promoter System®

The Net Promoter System's "inner loop" offers powerful motivation for employees.


The "Inner Loop" of the Net Promoter System®

The Net Promoter System creates a mechanism for employees of all kinds to get real-time feedback directly from customers. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses how the system's "inner loop" offers powerful motivation for employees. 

Read the Bain Brief: The Secret to Individual Learning and Connections with Customers

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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