The Net Promoter System creates a mechanism for employees of all kinds to get real-time feedback directly from customers. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses how the system's "inner loop" offers powerful motivation for employees.
Read the Bain Brief: The Secret to Individual Learning and Connections with Customers
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Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.