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The Keys to Effective Learning
The Net Promoter System® seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers, says Bain Partner Rob Markey.
Customer feedback has traditionally been used to evaluate performance, not necessarily improve it. The Net Promoter System, however, seeks to empower employees by teaching them the skills they need to generate loyalty and enthusiasm among customers. Rob Markey, global practice leader of Bain's Customer Strategy and Marketing practice, explains how in this short video.
Read the Bain Brief: The keys to effective learning
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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October 01, 2014