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Video

Who Should Run Your Net Promoter System®?

When looking for a chief advocacy officer, it can be best to hire from within.

Video

Who Should Run Your Net Promoter System®?
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When looking for a chief advocacy officer, it can be best to hire from within. Rob Markey, a global leader in the Customer Strategy & Marketing practice, discusses how it's important to choose someone who has the respect of your organization's leaders to run your Net Promoter System.

Read the Bain Brief: Who should run your Net Promoter System?

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

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Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.

 

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