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Your Best Employees Work for Love, not Money
Before a company considers using the Net Promoter Score® as a pay incentive, it's wise to create the right conditions for employees to succeed, says Bain Partner Rob Markey.
Using the Net Promoter Score to evaluate employee compensation is a risky proposition that can encourage the wrong behaviors. Before a company considers using the score as a pay incentive, it's wise to create the right conditions for employees to succeed. Rob Markey, global practice leader of Bain's Customer Strategy and Marketing practice, explains how in this short video.
Read the Bain Brief: Your best employees work for love, not money
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
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October 01, 2014