Using the Net Promoter Score to evaluate employee compensation is a risky proposition that can encourage the wrong behaviors. Before a company considers using the score as a pay incentive, it's wise to create the right conditions for employees to succeed. Rob Markey, global practice leader of Bain's Customer Strategy and Marketing practice, explains how in this short video.
Read the Bain Brief: Your best employees work for love, not money
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Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.