Bain uses cookies to improve functionality and performance of this site. More information can be found in our Privacy Policy. By continuing to browse this site, you consent to the use of cookies.

Video

Your Best Employees Work for Love, not Money

Before a company considers using the Net Promoter Score® as a pay incentive, it's wise to create the right conditions for employees to succeed, says Bain Partner Rob Markey.

Video

Your Best Employees Work for Love, not Money
en

Using the Net Promoter Score to evaluate employee compensation is a risky proposition that can encourage the wrong behaviors. Before a company considers using the score as a pay incentive, it's wise to create the right conditions for employees to succeed. Rob Markey, global practice leader of Bain's Customer Strategy and Marketing practice, explains how in this short video. 

Read the Bain Brief: Your best employees work for love, not money

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Related Videos

The Loyalty Insights Series

Rob Markey and members of Bain's Customer Strategy & Marketing practice discuss key concepts and best practices of Net Promoter System in these short videos.

Tags

Want to continue the conversation?

We offer unparalleled analytic and organizational tools for the Net Promoter System. Together, we can create an enduring customer-centric culture.