The Customer Confidential Podcast
Seeking the Right Answers at Vanguard
Martha King, head of Vanguard's US Financial Intermediaries Division, discusses the firm's Net Promoter® journey.
Martha King discusses the firm's Net Promoter System® journey, including recent pilots that aim to collect better touchpoint feedback. She also offers advice to others who are considering adopting the system.
Net Promoter System®, Net Promoter Score®, Net Promoter® and NPS®are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
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February 21, 2014