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The Inner Loop
Most companies only use customer feedback to evaluate performance, not improve it. The "inner loop" of Net Promoter System® seeks to change that.
The "inner loop" of Net Promoter System enables employees to hear from and respond to customer feedback directly and immediately. The results: customer service and employee performance improve and your culture becomes profoundly customer-centric.
Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.
Understanding the Net Promoter System
A systematic approach to fostering customer loyalty and employee performance can accelerate profitable, sustainable organic growth.
April 02, 2019