Video
The Low Cost of High Quality
At Vanguard, strong service results in fewer callbacks and lower costs.
Companies that provide high-quality service address customers' needs promptly and effectively, and with no mistakes. At Vanguard, strong service results in fewer callbacks and lower costs, says Tim Buckley, managing director of its Retail Investment Group.
Trailblazers: Vanguard
Vanguard executives and employees discuss their systematic effort to turn customer "moments of truth" into magical moments.
September 10, 2012